Free ground shipping on all of our prorducts within the continental US.
Free shipping on all jewelry, Jewelry can be returned within 7 days, buyer pays for shipping back to our NY office.
All furniture going to apartment buildings will be free white glove service. NYC free white glove shipping. White glove delivers can take up to an extra two weeks to be delivered.
We pride ourselves in giving all of our customers the best service possible. If you have to make any changes to your order please contact us quickly to insure any changes are made before the item ships. If you need to cancel an order it must be done before the item ships.
Global shipping outside of the US is sent via USPS or Fedex so please contact us at firstname.lastname@example.org and we will calculate the shipping for your order. Please include in the email what you are interested in purchasing and where it needs to be shipped.
Please note items may at times be out of stock due to a laps in inventory online update malfunctions. In such cases, your purchase will be refunded to your account after you are contacted by a Matthew Izzo service representative through either the phone number or email address you have provided on your personal account.
Estimated ship times are located on each page and may vary if you have a timing issues please contact us. If any item is damaged in shipping please do not ship back or refuse the delivery without contacting us first. We fully back all of our products with the highest quality service possible.
Returns and Exchanges,
All returns must be approved by a Matthew Izzo representative. Return Fees. 20% restocking fee. Customer must pay for returns back to our warehouse . Refunds will be issued when items have been returned and inspected, minus the orginal shipping cost.
If an item in damaged or in shipping we require images of the packaging and item to process a return or call tag.
If an item has a defect we require images to approve an exchange .
Please feel free to contact us at any time if you have questions or concerns 215.266.9747 or email@example.com